JG
Julian G

1 reviews | Active since Feb 2020

12 Apr 2020, 11:08

Mtn Pathetic service and wrong contract

Good day I'm really disappointed in the pathetic service from Mtn. I have taken a additional data contract at Mtn Fourways with consultant Mpesh. This contract was not captured corrected since day one as the agent wasn't use to the Ilula system and incorrectly captured it, he cudnt even provide me a copy of the contract as he cudnt print it in the Ilula system.. It took 1 week for the contract to be submitted. And another few days for the sim to be activated..

Now the contract I took is a 40gig contract but the Gent captured it as a 10gig contract.

Now the Mtn agents dint want to help or do anything and they want a contract yet I'm explaining to them that their agent messed the contract up and I Did not receive any contract as their mtn agent cudnt use the system n print it.

This is the second month and they are devoting me full for it.. If this is not sorted I will cancel the debit and you can go ahead and cancel your stupid contract as you guys are not assisting me in anyway and the fault is on your side for *********** staff who cudnt do it properly now I have to run in circles for yourlls mess up!!

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Replies (1)
JG
Julian G's update14 Apr 2020, 11:04
Reviewer Update
MTN PLEASE NOTE!!!!!!?

IF MY NEW DATA CONTRACT IS NOT FIXED BY THE 25TH OF APRIL 2020.. DUE TO YOUR *********** STAFF AT FOURWAYS MALL... I WILL STOP ALL MY DEBITS FOR ALL MY MTN CONTRACTS UNTIL YOU FIX YOU MESS..!!!!! ????????????????