MTN Pathetic service and numerous idiots working at MTN

Signed up for a contract data contract 2020. Asked for cancellation in June 2021 due to unusable service (not due to the modem).

After numerous emails, MTN support finally responded to my request a year later (July 2022). I agreed to cancellation, and paying up front for the device as long as I was reimbursed for the months that I was not using the data and device. MTN support finally responded in November 2022 informing me that it was canceled (but it was not cancelled).

MTN support finally cancelled in March 2023, but did not reimburse costs (data and device which has not been used since June 2021).

I had to contact Consumer Goods and Services Ombud: CGSO earlier this year, MTN.

Dinesh Kowlasar from MTN responded to the case from CSGO and was only willing to reimburse for data even though they had failed to cancel the contract in 2021 and honour the agreement - pathetic service and cannot follow a email trail to piece together the events that unfolded.