MTN PATHETIC SERVICE AND A SHAME TO BE A MTN CUSTOMER

I have been a customer with MTN ever since it was established. My cell number is ***.The service I have been receiving since Thursday when I reported that my phone was ****** and that I wanted to suspend my sim card is very very pathetic. Its is the worst service I have ever received from MTN . I am really ashamed to be called a MTN customer. I had a Samsung S22 with dual sim. I had two sims in my phone when it got ******. Telkom suspended my sim card and sorted out my sim swap in less than half an hour. That is what you called excellent service. But for Mtn whom I have been a long serving customer since last Thursday when I reported that my phone was ****** till now has not sorted out my sim suspension nor could i do a sim swap because on the system it says my sim is still in suspended mode. The 083135 service said the sim is fine from their side and that I should go to an MTN shop. They will do the sim swap for me. I have traveled since Thursday and up till today to the MTN shops for a sim swap .The same message says the call is sitting with support and the sim is in suspended mode. I wasted petrol driving up and down just to be told the same thing every time. I think I would rather port my number to Telkom because their service is much better then MTN.I have been on standby for my company and no one could reach me. That's MTN for you. the customer means nothing for for them.