MTN PATHETIC SERVICE AGAIN
I upgraded my contract in September 2014, mtn still have been unable to get my billing correct. numerous queries have been escalated from the store i did the upgrade at to the billing department in JHB. This *********** lady Portia continuously suspends my line. i pay for what i signed for in my contract and i will not pay a cent more. i dont know if they will ever get it right. even though i am paying i have no service to use. i was recently in an emergency situation and i have no phone to use. i want them to cancel my contract at their cost if this problem cannot be rectified by the close of business today.
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MTN South Africa's replyOfficial
16 Feb 2015, 11:14Hello Camille7,
Thank you for posting.
Please accept our apologies for the delay in response and any inconvenience caused.
Our records show that the necessary credits have been passed and allocated to your MTN account. We also sent a request to our support teams to ensure that your package is corrected.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the delay in response and any inconvenience caused.
Our records show that the necessary credits have been passed and allocated to your MTN account. We also sent a request to our support teams to ensure that your package is corrected.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply16 Feb 2015, 11:14
Official
Hello Camille7,
Thank you for posting.
Please accept our apologies for the delay in response and any inconvenience caused.
Our records show that the necessary credits have been passed and allocated to your MTN account. We also sent a request to our support teams to ensure that your package is corrected.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the delay in response and any inconvenience caused.
Our records show that the necessary credits have been passed and allocated to your MTN account. We also sent a request to our support teams to ensure that your package is corrected.
Regards,
Ebbedene
REQ:***