Mtn pathetic service
<p>I took a new MTN contract in January and ported my number to MTN. The deal consisted of 2 gig data, 100 free minutes, 100 free sms's and an additional 50 gig data EVERY MONTH for 24 months. My debit order already went of my account last month however i haven't received my 50 GIG DATA yet! I have logged a query over a month ago and all the consultant can tell me is that the query is gone up to management. How long do i have to wait to receive my data? My 2 gig data is now finished and I had to spend money to buy additional data yet I was promised a deal. My debit order that went of my account on 28 February was R464, 74 yet my agreed contract amount was supposed to be R349. MTN IS FAST TO TAKE THEIR MONEY YET CANNOT PROVIDE A GOOD ENOUGH SERVICE AND KEEP TO THEIR WORD! It is pathetic that your standards are not 100 % and MTN cannot provide a service which was advertised! I will definitely not recommended MTN to any new users!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***