MTN PATHETIC SERVICE

I UPGRADED MY MTN LINE ON THE 2ND OF NOVEMBER 2020 THROUGH MTN RETENTIONS THE CONSULTANT WAS NEO MASILO. I WAS GIVEN ONE MONTH FREE LINE RENTAL FOR DOING THE UPGRADE WHICH SJE FIRST GOT AUTHORIZED FROM HER MANAGER STEVEN. I RECEIVED MY HUAWEI P30 LITE 2020 ON THE 9TH OF NOVEMBER AND UNTIL TODAY I HAVE STILL NOT RECEIVED MY 20 GB OF PROMOTIONAL DATA THAT IS COMPULSORY WITH ALL NEW CONTACTS OR UPGRADES. I ALSI RECEIVED MY STATEMENT FROM MTN AND NOTICED THAT I WAS NOT CREDITED FOR THE ONE MONTH FREE LINE RENTAL. I HAVE CONTACTED NEO MANY TIMES VIA EMAIL AS WELL AS CALLING HER ONLY TO BE TOLD THAT SHE DOESN'T KNOW. WHAT IS GOING ON, I HAVE EVEN CALLED CUSTOMER CARE AND BEEN GIVEN REFERENCE NUMBERS. IEVEN RECEIVED MESSAGES STATING THAT THE ISSUE HAS BEEN RESOLVED BUT STILL HAVE NOT RECEIVED ANY DATA OR CREDIT FROM MTN. THIS IS PATHETIC CUSTOMER SERVICE AND I AM NOW FED UP WITH MTN AND THERE POOR SERVICE. WAITING ALMOST ONE MONTH FOR FREE CREDIT AND 20GB DATA THAT IS PATHETIC SERVICE. FRUSTRATED CUSTOMER NIRAJ DURGEAN ***.