MTN PATHETIC SERVICE

I got a call from MTN sales division. And I was offered a wifi package which sounded good and I accepted it. They then told me they would take an activation fee once device was delivered and device was delivered. No activation fee went off and the device was inactive and had no internet connection AT ALL. I then called in to MTN and SENT MULTIPLE EMAILS AS I COULDNT GET THROUGH TO ANYONE. Month end they debited my account. I sent in more emails to customer care and tried calling In but still got no assistance. It's very funny and PATHETIC when a client needs assistance and help no one answers and no one is there to assist but when they want money they very quick to call excessively. Till today i have not received assistance and am liable to pay a hefty amount which i would have paid if i HAD THE ACTIVE SERVICES. This is extremely outrageous and POOR CUSTOMER SERVICE . I WOULD NEVER RECOMMEND ANYONE TO MTN IN MY LIFE. NEVER!