MTN Pathetic service.

I app**** for a month to month data contract to MTN. An agent called me on the 6/3/2024. He did my credit checks etc and I was approved immediately. The contract AMT 269 pm but I was informed I had to pay R494 immediately as it was a pro rata for March and upfront for April. I paid whilst still on the line with agent and received my email to confirm that payment was received and I was approved. Agent informed me I would get a call from courier service for delivery of Sim n router . A week later 12/3/2024 I got no call so I tried calling courier service. They said they had no delivery on my name. So tried calling MTN. It was useless. No answer just voice prompts getting me nowhere. I emailed customer service on 12/3/2024. 13/3/2024 got A generic email reply saying they will contact me. Nobody got in touch

13/3 I called MTN again after going through various prompt selection I eventually got hold of a human to interact with. She transferred me to 2 incorrect depts and I was cut off again. I persevered eventually got hold of someone and was told that my contract was not on the system. After holding on for forever I was told it was a system glitch and everything will be sorted thereafter and I should wait for delivery.

Only 3 weeks later on the 27th I eventually got my device. However, I find it totally unfair that I was charged a pro rata fee from the 6/3/2024 when I only received the device in 27/3.

MTN should re-imburse me my 3 weeks worth. Been trying to get hold of any one in MTN since this morning and have not been successful. Just finished all my airtime with them and still hvnt resolved my issue.

Pathetic service from MTN. They take your money up front but can not deliver.

I await an agent or someone from billing to call me to resolve.