MTN Pathetic Service

<p>I am currently using an MTN contract which provided me with Iphone 5s. Last Tuesday on the 13th July 2016 I sent in my IPhone to HVRC due to network problems. I gave in the required forms and was informed that the warrenty was approved and that I could go to any MTN store to get a new Iphone 5s even though I got the phone through MTN direct. On arriving to the MTN store on West Street, Durban I was told that they are unable to give me a phone and I have to get back to MTN direct in order to get my new phone. After several calls and been put on hold by MTN direct I was eventually told that the Iphone I sent would take 7 to 14 days for it to be transported back to them for them to recheck and re approve my warranty. I was also told that I should call in a week to follow up on whether they received my phone. When I called the same number yesterday I was put into contact with another branch and I was told they would get the sales person who I spoke to last week to call me back. After waiting a full day I did not get a call and decided to call back. After persisting I was finally put through to the sales person who then told me that they still haven't received my phone, If my warranty was already approved and I was told that I can collect from any MTN store then I do not see why my time and efforts are been wasted when they are not making the effort to provide me with the service that I am paying for. This is very disappointing since MTN is a renowned company. It is important that I have my phone for I use it for business purposes. Please advise me on whether the service I am paying for will be provided or are you going to continue wasting my time</p>