MTN - Pathetic Service

Since 27th May 2020, I have been trying to change my banking details. i have tried calling the pathetic call center to no avail, i have sent a request via the MTN app, to which i did receive a response, advising me to complete the attached form and send back. This was completed and together with my proof of new bank account, was submitted to MTN 11th June 2020, again on the 15th June, 23rd June and 24th June. I comp**** with all MTN email requests......to no avail. on the 25th June, i made an EFT payment, on the 26th June MTN sent me an sms confirming they have received my payment.......i still continue to to pursure them to have my banking details change......NOTHING has happended, i have incurred extra expense on a rejected Debit on the old banking account, im trying to keep my ITC records clear, but thanks to MTN this will not happen. today i received an sms stating that my account is suspended and that i have to payment of R310.00.

All of the above can be supported with proof.

MTN, a global giant should be ashamed of how they have handled my query.

I want people to know how pathetic MTN customer care is and should be called MTN customer dontcare. i understand that we are all operating during lock down, but why is it that Vodacom can resolve queries within 1 day and it takes MTN nearly 6 weeks (and counting)