MTN Pathetic Service!
Hi I just think I'd share the PATHETIC SERVICE I received from MTN customer direct/care/sales. After going for my upgrade I ordered my new phone from MTN which was the Samsung S6 Edge (gold or silver)only to receive a regular white Samsung S6 which I never ordered. I returned the cellphone with the courier and it's been almost 2 week but I have not received 1 call from MTN. I called in 5 times already and just kept on being promised a call back. I never received an apology from anyone, rather they could quickly pull off the monthly fee for a cellphone I never received. I will cancel my contract with MTN and feel utterly disgusted with the service I received as I have been happy with MTN for the pass 2 year's.
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MTN South Africa's replyOfficial
16 May 2016, 07:52Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you left out your contact number on the post which causes a delay in the escalation of the complaint. An email has been sent to you, requesting a contact number where you can be reached on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 May 2016, 07:52
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you left out your contact number on the post which causes a delay in the escalation of the complaint. An email has been sent to you, requesting a contact number where you can be reached on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***