MTN pathetic service

MTN is disappointing. I app**** for a MTN Business contract last week 7 November 2018 and it was approved same day. Today 16 November 2018 I am still waiting for the contract to be activated and for the SIM card and cellphone! This turn around time is unacceptable!!! I app**** through the Richards Bay offices and every time I enquire I get a different excuse, there was a power failure or their systems are down and now the latest is they are experiencing system issues with business contracts. The cellphone is vitally important for me to do business! Is MTN going to refund the amount I am paying for airtime while waiting for this contract?