MTN Pathetic Service

I took out a contract at MTN Westgate on 8 September 2026 and spent approximately an hour and a half in the store. Throughout the process, I repeatedly questioned the delays and even suggested that we cancel the deal altogether.

Eventually, I was handed my devices along with two SIM cards.

Only to discover that the main SIM card was RICA barred.

I have now spent an entire day without being able to make or receive calls. This is completely unacceptable, especially after the amount of time I had already spent in-store trying to get everything sorted.

After trying throughout the day, I eventually managed to get hold of the Westgate store telephonically. Of course, the salesman who assisted me yesterday was not available today.

When a lady eventually offered to assist me, I was told to call back in half an hour. When I asked why she couldn’t simply call me back, the response was: “Our phones are broken.”

MTN Westgate — how absolutely PATHETIC is this level of service?

This is not how you treat paying customers. I entered into a contract in good faith and expected a functioning service from day one. Instead, I have been left without a working SIM, without the ability to make or receive calls, and with no sense of urgency from the people who are supposed to be assisting me. At this moment I still cannot use that sim.

You simply cannot treat your customers like ******* and expect them to accept it.

Extremely disappointing and completely unacceptable service.