MTN PATHETIC SERVICE

I received an sms stating I am due for an upgrade, so i cal MTN being told yes i can upgrade. So I go to me local MTN where yes i am due. But there systems are down. ( BIG SURPRISE ). Then i phone MTN again and get told numerous times, NO SORRY, NO SORRY, NO SORRY. That i am only due next month. The script that your extremely under trained staff speak off of, does it just have NO SORRY unfortunately we cannot on that script, that's the only words that come out of their mouths is either no, or sorry we cant or unfortunately not. Nothing about customer service at all the most pathetic service delivery and *********** staff. That the left arm does not know what the right is doing. The MTN systems generates an sms stating a customer is due to upgrade, why on earth cant the people using the systems see this.