NP
Neill P

1 reviews | Active since May 2018

14 May 2018, 14:15

MTN pathetic service

I’ve had fibre internet with MTN for 6 months the first 3 months I never received the second portion of data that was allocated to me I had to see the shop assistant 7 times to get this rectified The next 3 months I have been billed twice for the line rental consequently I had to go and see the shop assistant 3 times to get this issue rectified Friday my line went down I called the call center 4 times just to be told they were closed Saturday I phoned the call center 8 times before I received one call back from the technician to be told they were working on it Sunday I spent another 6 calls before being told that there was nothing they could do till Monday Monday has just about gone and I still have not received any feedback MTN your call center is pathetic and so is your service If you don’t want to service me as a client then cancel my contact do that I can move on to a reputable company

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