KR
KEEGAN R
1 reviews | Active since Mar 2015
25 May 2015, 09:31
MTN - PATHETIC SERVICE
I WROTE IN TO COMPLAIN 3 TO 4 MONTHS AGO.<br> REF # REQ ***<br> <br> I HAVE NOT HAD ANYONE FROM MTN CONTACT ME SINCE - ALL I WANT IS TO RESOLVE MY ISSUES AND GET MY INFORMATION ON MY ACCOUNTS WITH MTN SO I CAN CANCEL THEM AND MOVE TO A FAR BETTER SERVICE PROVIDER WHO ACTUALLY HAS AFTER SALES SERVICE AND DOESNT TREAT THEIR CUSTOEMRS LIKE \****"<br> MTN VERY QUICK TO ****** MONEY OUT OF YOU BUT VERY VERY VERY SLOW TOI ACTUALLY GET BACK TO THEIR CUSTOMERS TO RESOLVE ISSUES - ALL I CAN SAY IS PATHETIC"""
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MTN South Africa's replyOfficial
01 Jun 2015, 11:40Hello CORGY,
Please accept our sincere apologies for the delay with the matter being resolved. It was never our intention to have dissatisfied you in any way.
The request that was previously logged is still pending as our Billing Department required more information of the complaint. We've provided them with the necessary information and requested the matter be brought to a close ASAP.
As per your request, here are the expiry dates of both lines on the account:
4843 - 30th of June 2015
6520 - 30th of June 2015
You can request both numbers be migrated to prepaid on the 1st of July 2015 as the contract would then officially be expired.
Regards
MTN Complaints Management Team: REQ:***
Please accept our sincere apologies for the delay with the matter being resolved. It was never our intention to have dissatisfied you in any way.
The request that was previously logged is still pending as our Billing Department required more information of the complaint. We've provided them with the necessary information and requested the matter be brought to a close ASAP.
As per your request, here are the expiry dates of both lines on the account:
4843 - 30th of June 2015
6520 - 30th of June 2015
You can request both numbers be migrated to prepaid on the 1st of July 2015 as the contract would then officially be expired.
Regards
MTN Complaints Management Team: REQ:***
MTN South Africa's reply01 Jun 2015, 11:40
Official
Hello CORGY,
Please accept our sincere apologies for the delay with the matter being resolved. It was never our intention to have dissatisfied you in any way.
The request that was previously logged is still pending as our Billing Department required more information of the complaint. We've provided them with the necessary information and requested the matter be brought to a close ASAP.
As per your request, here are the expiry dates of both lines on the account:
4843 - 30th of June 2015
6520 - 30th of June 2015
You can request both numbers be migrated to prepaid on the 1st of July 2015 as the contract would then officially be expired.
Regards
MTN Complaints Management Team: REQ:***
Please accept our sincere apologies for the delay with the matter being resolved. It was never our intention to have dissatisfied you in any way.
The request that was previously logged is still pending as our Billing Department required more information of the complaint. We've provided them with the necessary information and requested the matter be brought to a close ASAP.
As per your request, here are the expiry dates of both lines on the account:
4843 - 30th of June 2015
6520 - 30th of June 2015
You can request both numbers be migrated to prepaid on the 1st of July 2015 as the contract would then officially be expired.
Regards
MTN Complaints Management Team: REQ:***