1 reviews | Active since Feb 2017
MTN pathetic service
<p>I am so disgusted in MTN yet again.</p> <p>My phone went into repairs yet again and i was told Il get a new phone within 7 working days and not only have I not receieved my phone (new or repaired ), I have not heard back from MTN.</p> <p> </p> <p>The store in Kenilworth does nothing , and the insurance is telling me different stories.</p> <p> </p> <p>I want to cancel my contract.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike