MTN pathetic service

<p>On the 15th April 2017 i took out a cell phone contract with MTN . As a candidate attorney, i am always consulting with clients and i chose an option that best suited my needs</p> <p> </p> <p>I approached the MTN Durban North branch ( inside Hyper by the Sea). I was assisted by their employee who had told me that once my contract was activated i will receive my minutes and data bundle, however i would be charged an additional fee. I agreed to this</p> <p> </p> <p>Today is the 18th of April ( 3 days later) . I have not received any data and minutes to my phone. I contacted the branch and the lady told me that i will receive a pro rata amount and on the 6th of May i will receive my full package. I was extremely astounded because this was the first time i was being made aware of this. if i had been notified sooner i would reconsider my decision</p> <p> </p> <p>I am angry and frustrated because the employees of MTN fail to fimi****ise themselves with their contract before reitterating it to their customers. I have a trial this week and i have to phsyically buy and load airtime. I was not told that i had to wait for the 6th to receive my package. This defeats the purpose of taking out this MTN contract because i am enduring a great deal of inconvience and i am dissapointed with the service of the employees because they fail to advise their customers correctly</p> <p>I would appreciate some assitance or i will consider changing my service provider</p> <p>Namishka Mathura</p> <p> ********** 260</p> <p> </p> <p> </p>