MTN - Pathetic Service

I had taken a new contract (against my better judgment) for the free promotional data. Firstly I was told I can come into the store to collect my phone when I got there after sitting for 10 - 15 minutes I was told I need to go home because of some system issue. The next day after I had to phone after MTN Paddocks I was told I would get a call back - needless to say noone called me. I then again wasted my time with a new born baby went into the store to then get told oh the phone is ready you just have to wait for the safe. I let that go giving them the benefit of the doubt. I then started the phone got the data text I was supposed to get 34GB I got 18GB I called the store last week Wednesday no response I had to call back (once again) Thursday for the issue to be logged then. It is now a week and a day later and no feedback. I called the store to speak to the manager who kept on saying oh we have processes. When I asked for it to be taken further she sarcastically told me " oh the regional manager is right next to me would you like to speak to her even she cant do anything". The service I have recieved has been pathetic! No urgency, no empathy and such a lack of communication. I regret every going with MTN I have just always had issues with them. I will never take a contract for free perks again and I will let all my friends and family know the service I have recieved.