1 reviews | Active since Nov 2015
mtn pathetic sercvice
<p>I got contracts with mtn whereby two of the contracts are for my children and are 100 top up contracts. When my childs data on his contract was finished they send him a code to over ride the contact and to use more data. On my childs phone I recieved two accounts the one for the amount of R8 646.02 and the other for the amount of R8 539.58. I was never inform about this over riding on a contract and I did not give mtn the permission to let the contact go over its limit. Now I have to pay back R21 000 because the debit orders could not go through and they never inform me about anything. I think this is poor service. </p>
Thank you for bringing this matter to our attention.
Please note that for any changes initiated via the ussd on the handset, you as the customer will be held liable for those changes. Please note that for any adhoc SMSs sent by the system will require you to select if you do wish to continue with the purchase or not. Should you wish to make payment arrangements you may contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please note that for any changes initiated via the ussd on the handset, you as the customer will be held liable for those changes. Please note that for any adhoc SMSs sent by the system will require you to select if you do wish to continue with the purchase or not. Should you wish to make payment arrangements you may contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,