MTN - Pathetic, poor and unprofessional service

On May 25, 2021, I made an unintentional payment of R6700 to MTN, and I have made numerous attempts to have them refund my money. They were gracious enough to deduct my R780 monthly installment. I contacted them on May 27, 2021, and there has been no resolution as to when my funds will be refunded to me to date.

Every time a new incident is opened and closed with no resolution or feedback. I have provided them with all the required documents, proof of payment and bank statement. It is really frustrating as this is my money and MTN is not forthcoming.

Today I received a statement in which they deducted the monthly installment amount from my credited account once more without my consent.

As my contract is ending now, I have informed on various occasions that I would not be upgrading to which service consultants respond in a very unprofessional manner when advised that I wont be upgrading, but they continue to contact me. I'm very upset because of the poor service and why they can't give me my money. I've been paying on time every month and have never missed a payment, but they are having trouble giving me my money.

GIVE ME MY MONEY!!!!! YOU ARE NOT ENTITLED TO IT NOR CAN YOU TAKE MY MONEY WITHOUT MY CONSENT.