Mtn Pathetic Insurance

<p>So my new Samsung S7 Edge fell two weeks after uprgading, i did not claim the same day switched the phone of and left it until i could get back to work to confirm the details as to how to claim. On March 14 2017 the call was made to mtn to get the details...the form was submitted and the response was that my insurance claim has been declined due to the fact that i have not claimed the same day. i do not know what differance it makes as to when im claiming i have had the contract with Mtn for more than 6 years and have paid insurance al these years. Please someone explain to me why this was declined??? i will now cancel my contrat with Mtn! I will also not pay anything unless this has been sorted out! Pathetic Service from mtn and their insurnce company....</p>