MTN PATHETIC in dealing with contract client whose phone was ******, and tried to lodge an insurance claim

<p>My phone was ****** on Tues 8 Nov 2016.</p> <p>I immediately phoned MTN to report the theft and was given an ITC number which I needed to report the theft at the police station. This is when the decent service from MTN ended!</p> <p>I proceeded to the MTN store in Greenstone, where the service was slow and tedious to say the least.</p> <p>They stated that there was no possibility of getting a loan phone, so I had to buy a new phone because the insurance claim takes at least a week....or so they said!</p> <p>The sim card swop was not properly processed and had not reconnected 24 hours later.</p> <p>I had to return to the MTN store in Greenstone to expedite this - an unnecessary trip completely.</p> <p>Again the service was slow and tedious.</p> <p>I had so far lost 2 days of work, largely due to poor service from MTN!</p> <p>My insurance claim was allegedly lodged immediately. They told me it would take about a week to be processed. I have still heard nothing from the MTN insurance department, and their phone numbers are all inoperative and DO NOT WOR**** Their automated phone system is faulty and I was told by a machine that my insurance claim had been lodged in August 2011!!!</p> <p>I also sent an email, and received an automated response to acknowledge receipt of my message, but with no useful infomation, and no subsequent follow-up.</p> <p>I tried to call the general MTN customer services number, and the consultant admitted that even he could not access the insurance department because the phones were not working and had not worked for a "few days"!!</p> <p>I have still heard nothing.......</p> <p>I need my phone! I can't work without it. And I am extremely frustrated because I have had absolutely no feedback on any aspect of my insurance claim.</p> <p>Has MTN even received it?</p> <p>Are they processing it?</p> <p>How long should I expect to wait before I receive the voucher for a new phone?</p>