KM
Kimathi M
1 reviews | Active since Dec 2018
11 Apr 2019, 12:37
MTN PATHETIC EXTREMELY POOR SERVICE
Dear MTN
I reported a ***** case in december 2018 - january 2019 on a ********** upgrade done on my name. I have been following up all I am getting in reference numbers until now. I have sent through all the paper work I have been required to send. No one is getting back to me up until today when I received a phone call stating the account is handed over. Please can you assist I cannot be held responsible for a ********** upgrade. Can you also send me the address for head office I need to go directly to sort this issue out as I ma not getting any feedback.
Reference number issued 1. ********** 7736 2. 1- ********** 9055
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MTN South Africa's replyOfficial
12 Apr 2019, 07:30Good day Kimathi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the upgrades have been cancelled and a journal was passed to correct the invoices. The account currently owes R 845.09. This payment needs to be made in order to remove the legal status from the account.
Please use the below details when you make the payment;
MTN Bank Details: ABSA Bank, Account No.: ***, Branch Code: 632005.Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the upgrades have been cancelled and a journal was passed to correct the invoices. The account currently owes R 845.09. This payment needs to be made in order to remove the legal status from the account.
Please use the below details when you make the payment;
MTN Bank Details: ABSA Bank, Account No.: ***, Branch Code: 632005.Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply12 Apr 2019, 07:30
Official
Good day Kimathi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the upgrades have been cancelled and a journal was passed to correct the invoices. The account currently owes R 845.09. This payment needs to be made in order to remove the legal status from the account.
Please use the below details when you make the payment;
MTN Bank Details: ABSA Bank, Account No.: ***, Branch Code: 632005.Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the upgrades have been cancelled and a journal was passed to correct the invoices. The account currently owes R 845.09. This payment needs to be made in order to remove the legal status from the account.
Please use the below details when you make the payment;
MTN Bank Details: ABSA Bank, Account No.: ***, Branch Code: 632005.Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst