MTN PATHETIC EXCUSE OF A NETWORK!

Hi, 06/16/2020 02:55 PM on this day, I emailed to cancel my contract with MTN as I had called in months prior to find out what I needed to do in order to achieve this with no hassle. I was told by the agent at the time, I need to cancel closer to the time as I would get to keep my number. I then emailed *** on the day mentioned above, and I had no response. Someone emailed me on the 17th of July only asking me to confirm my details, A MONTH LATER! I did, and no response!

I called in today to make sure that it's been cancelled, the lady only cancelled this today! I checked my FNB statement and I see you debited me with R310 again in June!!!! I NEED THIS MONEY REVERSED BACK INTO MY ACCOUNT IMMEDIATELY!

No one rep**** or bothered to call me to resolve. I emailed multiple times today to have you advise and NO-ONE is getting back to me! I call, the calls get dropped! I call retention to resolve and nothing!

Because of your negligence I am R310 SHORT! I WILL NOT STAND FOR THIS ****! Someone urgently give me a call and have this resolved IMMEDIATELY! As it seems that in South Africa you need to FLIP THE F*** OUT FIRST BEFORE YOU CAN GET PROPER DECENT SERVICE!!!!

BEYOND PATHETIC SERVICE!!!! JUST PATHETIC! Nichol ***