MTN pathetic dishonest Insurance

<p>I subitted a clAim form with required documents tO MTN on 13 Jan. despite tIicking the option to communicate via email I get an sms stating all documents not supp**** and I will be contacted. i tried calling over the month but after holding for a minimun of 30 min each time had be unsucessful. No one responsed to emails. On 10./2 I held on for 52 minuted and was answered. i received the stupendous response that the agent did not forward my documents . She said there is never a loan phone despite MTN punting this as a Insurance service and 1-7 days processing. on my queryng why it took over a month and why I whould have to accept stupid responses that the agent didn;t worward details. She hung up on me. I initially thought the line died but It was still connected on my end. Pathetic MTN, my initial screen repair is causing issues due to the extended time to repair. I then get a sms stating I must pay my excess to proceed. PATHETIC ******* DISHONEST INSURANCE.</p>