MTN Pathetic Customer Service

Took a month to month data deal on the 29Jan2021, i was told by the sales person that i would have to make a upfront payment as well as a prorata payment for the few days left in Jan and i would not be billed in Feb again..I was charged R399 at the store this was R115 for sim and R284 for Data,i was then Debited R259 on the 5th of Feb,I was never Given the full data allocation in Jan either.I have tried your call center,REQ***,when i try and call for an update thye say the system is offline ,i stay on the call for hours on end with no feedback,when i ask them to get someone to call me back when the have feedback agent says,they not allowed to make outgoing calls as they work from home..YOU ARE A ****** TELECOMS COMPANY GIVE YOUR AGENTS FREE MINUTES FOR HEAVENSAKE!!! Your customer service is PATHETIC!