MTN Pathetic Customer Service & Absolute Vultures

I've (the son) been trying to cancel my frail mother of 87's cell account which she hasn't been using for almost 2 years now, because she has dementia & physically cannot use a cell phone anymore - she doesn't even know what it is used for... (so we've been paying for the contract but not making Any calls). Thinking that the last time we renewed her contract was more than 2 years ago, it would be well over the required term, only to discover that some, more than likely, pushy salesman, "convinced" my mother that she needed to upgrade her contract AGAIN, in the beginning of 2021, without my knowledge. (I manage my mom's finances since she's not capable). 1) I have sent a doctor's letter (on MTN's request), proving that she actually has dementia, on the 24th of May 2022, then after following up Again, they cannot find it (was sent via email...) 2) Then they say that she can only cancel in Dec 2022 anyway - this is where I discovered that there's something wrong... 3) MTN cannot/will not send me the Actual Recording of the phone call made to my mom... After giving them enough time (more than 2 weeks again), I've had Zero response...

This is once again just another example of how these big corporates, don't give a **** about their customers, as long as they just pay their accounts. They are So keen & "effective" to sign the next deal, they will "bend the truth" to an old lady that it sounds like she Has to upgrade/renew her contract otherwise she cannot use her phone...just to get her bound into another 2 years... Just like vultures... But when it comes to actual customer service, sorting out problems for their customers, then it's Such a mission! Their systems for Sales are "great" but their systems for Customer Service are Absolutely Pathetic!

Let's see if they have a boss/manager that actually cares about their customers...