MTN PATHETIC CUSTOMER SERVICE!!!!!!

Absolutely TERRIBLE customer service experience.. Its been 3 months and my cell number has been stuck on Private number after renewing my contract with MTN.. I've logged numerous calls.. I've been to the Pavillion store in KZN waited for 2 whole hours to speak to customer service Kenny.. was a total waste of time.. instead of solving my problem he tries to sell me a contract.. after he saw I'm not interested he didn't bother sorting out my query.. keeps telling me he is not at work.. WHAT PATHETIC CUSTOMER SERVICE IS THIS MTN PAVILLION???? Now nobody wants to take my call because my number is on Private... HOW DOES IT TAKE MORE THAN 3 MONTHS TO SORT SUCH A SIMPLE CUSTOMER QUERY OUT???? ABSOLUTELY PATHETIC!!!!!!!!!!!! I NEED FEEDBACK MTN !!!!!!!!! My number is *** Mr. K Ramsaram.