MTN PATHETIC CUSTOMER SERVICE!!!

I have been waiting for MTN to resolve a ***** incident that I have reported on 18 April 2021. To date (7 June 2021), I have received NO RESOLUTION nor FEEDBACK regarding the matter. Instead, they have incorrectly billed my account and despite me the matter being dealt with by the Call Centre Supervisor (Mervin Pillay), the matter is getting no where. I was advised that a senior manager is now dealing with my query which makes no sense as I have not heard from MTN since. MTN have now SUSPENDED MY SERVICES yet the matter is pending due to their incompetence!!! I have paid my account in full. I need to understand WHAT IS HAPPENING WITH THE MATTER!!!