MTN Pathetic customer service

The MTN app is pathetic and the call centre and customer service even worse! Bought airtime on my app on the 3rd of Oct! Paygate was successful and the money went off on my account, but havent received any airtime! Multiple emails sent and each time a new service agent replies with a query number that was logged and immediately after it i receive an sms saying that query has been closed!

Then they get my number wrong even though it is correct on the paygate proof of payment! Still no airtime received!

Pathetic!