CP
Christa P
1 reviews | Active since Jun 2018
27 Nov 2018, 17:45
MTN pathetic customer service
MTN is charging me the incorrect subscription amount for 16 months now. If I pay anything less than the amount they are charging me, my line simply gets disconnected. I have logged numerous complaints but never get any feedback. I have received an sms with a reference number once or twice but when I followed up on the reference, it either does not exist or is "empty". The manager, Mr Lehlohonolo, at the Mimosa Mall branch in Bloemfontein where I did the package migration is never available to see me and does not respond to my e-mails either. Does anyone have ANY advice?
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Christa P's updateReviewer Update
30 Nov 2018, 16:21Today I was informed that the higher amount that I am paying is the correct amount and that MTN cannot be held responsible for the agreement between myself and the consultant who did the migration. I have received another reference number: 1- ********** 4686.
I am now totally confused but even more convinced that this is nothing less than ***** and *******ion....and I will not hesitate to share this on social media and wherever I go.
CP
Christa P's update30 Nov 2018, 16:21
Reviewer Update
Today I was informed that the higher amount that I am paying is the correct amount and that MTN cannot be held responsible for the agreement between myself and the consultant who did the migration. I have received another reference number: 1- ********** 4686.
I am now totally confused but even more convinced that this is nothing less than ***** and *******ion....and I will not hesitate to share this on social media and wherever I go.