MTN - Pathetic Customer Service

Hi,

I am a MTN customer for more than 15 years now and I currently have 2 contracts. I am in need of another home wifi contract but MTN is making excuses as to why they cannot sign me up which is extremely frustrating since I need the new contract to enable me to work from home efficiently ans immediately.

I have been to 2 stores in CPT and 2 stores in DBN besides online as well. They are all saying that I am on some old system and therefore the deal I want cannot be linked to my profile. For a large service provider like MTN I think it is pathetic etiquette especially if you expect to sell new business. It seems that MTN want to sell and have all these offers but cannot when a customer makes a request.

I have been told up wait until MTN internal move me over to the new system and there is no timeline for this move so I am expected to wait inevitably for MTN to sort their pathetic service out.

I am currently using another service provider and their network coverage is terrible so I opted for MTN since my mobile contract allows good connectivity but this sort of service is making question my other contacts with MTN. It is sad that we as consumers have to rely on service providers who need to learn about customer centricity/service.