MTN pathetic customer service

I dont understand why mtn south africa has a customer service division , they dont respond to emails as they are autoreplies and no one contacts you,it takes 30min for the call centre agents to answer and they cannot assist what so ever they just put calls through to other departments eg.legal and admin , only for the line to get cut after 30min of holding. I paid for my account *** on the 20th Jan 2015 on top of that payed 2 months in advanced , today is 17 feb 2015 my line is still not actived , I have been so inconvenieced for this whole month , i cancelled my cell c contract as i only wanted one number , but only to be dissapointed by MTN . I mean nobody can go a day without a cell phone .I emailed and called their customers service for past 3and a half weeks but i have not been assisted at all .I honestly feel like they should give me a free contract until my contract expires Jan 2016 . This is totally pathetic from a country wide telecommuniaction company , they can never make it overseas they will just be sued . Mtn please sought me out and know that i am not prepared to pay any cent going forward .