MTN PATHETIC CUSTOMER SERVICE

MTN has the worst customer service! After being a loyal customer of theirs for over 10 years, my phones are being suspended EVERY MONTH because of their ridiculous billing dates. Every month I pay between the 25th and the 28th depending on when our salaries reflect and every month on the 25th (even after I made a payment) our phones are suspended because the EFT App payment does not reflect on their side immediately. Tonight we ran out of prepaid electricity and when I tried to go into my banking app to load electricity, I couldn't connect because our phone lines were suspended once again. I called call centre to request for it to be reconnecred because I paid my account yesterday, but was advised that my account was 60 days overdue. After trying to figure out how that's possible, I realized she was talking about R168 that I "shortpaid" the previous month. This was due to an error on MTN's insurance side for 2 extra insurances that was suddenly loaded on my account in March. Nevertheless, I STILL HAD TO PAY THE EXTRA INSURANCE that magically appeared. I did include it in the payment I made yesterday.. but because it conveniently was not showing on their side yet, I was told that she won't switch my lines on until the payment shows on their system. I am fed up with the lack of customer service I am receiving. I have 4 Accounts with them and are paying over R3800 monthly and this is the way I'm treated. SHOCKING MTN!! As soon as my accounts expire, there will be no more upgrades from me!! You will be losing me as a customer FOREVER!!!