nM
nokuthula M

1 reviews | Active since Dec 2016

12 Dec 2016, 16:16

Mtn pathetic customer expirience

<p>I loaded airtime and converted it into data bundles but I didnot received my data and when i called I was given a reference number that they will investigate than the thing I had to call them again and I gues what I was made to hold for 20 minutes than they hang up on me than i called again and i spoke to a lady by the Name of Philisiwe who told me that my data was loaded than I told her its not there than she changed her story and told me not my data was deducted by some internet site than i told her i never when to internet the previous day,can she give me the name of the site and the time than she went on and on and on about being unable to retrieve that info and her system is so slow and then i requested to speak to someone senior or someone who can assist and after holding for so long she hang up on me until now i dont know wheres my data and what happened.So much for being the best network.I am sooooooooooooooooooooooooooo disappointed the service i got from MTN employees</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Dec 2016, 23:34
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that a billing query has been logged for investigation, reference number: ***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***