MTN Pathetic Customer Experience

I upgraded my mobile contract to MEGAFLEX 400 over two weeks ago, and I STILL have not received the phone.

What has followed has been an extremely frustrating customer-service failure:

• Biometric verification problems • Multiple calls to the call centre with no resolution • Promises that the issue would be resolved — but it wasn’t • Promised callbacks from “Team Leaders” that never happened • My data/voice services were also disconnected at the same time, leaving me unable to make or receive calls for the entire period

I have spent hours trying to get this resolved and have repeatedly been passed from one person to another, with no accountability or meaningful action.

MTN: I am not looking for another apology or another promise of a callback. I need someone with the authority to take ownership of this case, restore my services and ensure my phone is delivered immediately.

This is not the level of service I expect from a company I have chosen to contract with.

Please escalate this to a senior complaints manager and contact me with a concrete resolution.