MvdL
Morne van der Linde

1 reviews | Active since Mar 2014

08 May 2020, 10:49

MTN PATHETIC

So its me again with the same problem with MTN. First of all no one at MTN regard this problem as serious as no one at MTN took the time to contact me since 6 April 2020. All you get is a pathetic email from a what they call them, a MTN service champion...well MTN a champion is someone that are good in what ever they do and you are pathetic. The problem starts from December 2019. MTN debit my bank account with R890 in December the debit order was paid no problem Jan 2020 my line got blocked phoned 135 no my account is not paid. I told the MTN service loser that my account was not debited yet. On the 2 of Jan 2020 the account was debited with R890. And 5 Jan another R729. So my account was debited twice in January. I reversed these funds as MTN had no right to debit my account twice in one month. Here the problem starts phone blocked again i explained myself and the service loser then said its a mistake on our side we will escalate the problem and you wont experience further problems. 1 Feb 2020 debited my account with R729 no problem. 2 March debited my account R740 no problem.......6 April bam line suspended due to none payment.......service loser send email and line was unblocked 26 April...May 2020 the account losers debited my account with R2200 i reversed the payment why because almost a mont without service and my account was suspended. Several emails to service losers several attempts to phone 135 several complaints on hellopeter and MTN just do as they please. So today 8 May 2020 i phoned MTN and a service loser told me that i didnt pay my account as feom Feb 2020......i gave her all the payments as per bank statements and the service loser dropped the phone in my ear.

So MTN AS I TOLD YOU A WHILE BACK YOUR PHONE IS ON ITS WAY TO A MTN STORE IN SASOLBURG. ALL DEBIT ORDERS WILL BE REVERSED AS FROM TODAY. I WAS MORE THAN WILLING TO GET TO THE POINT OF THIS ****UP AND MAKE PAYMENT ARRANGEMENTS. YOU DECIDED NOT TO ASSIST A CLIENT A BROKE CONTRACT. SO ALL PAYMENT ATTEMPTS AS FEOM TODAY WILL BE REVERSED DONT THREATEN ME WITH BLACKLIST IM ON THE LOST ALREADY DONT CARE. YOUR PHONE IS AT SASOLBURG MTN. MTN everywhere you wont go. Please people dont support this service provider at all save your energy and go somewhere else. I will also spread the word on facebook and other social media platforms.

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 May 2020, 15:08
Official
Dear Morne  L
 
Please accept my apologies for any inconvenience that may have been caused to you. 
 
Kindly note that the service on your number had been restored. However, your account is still in arrears. We would require an urgent payment to clear all arrears overdue. 
 
Regards,
Ebbedene Andrews
MTN Complaints Management Team
MvdL
Morne van der Linde's update12 May 2020, 15:25
Reviewer Update
I will suggest you phone a d proof that im in arrears. Because again its the same message i received on the previous complaint always sorry but never resolved