PA
Paul A
1 reviews | Active since Apr 2019
30 Apr 2019, 09:22
MTN PATHETIC AS USUAL
VERY UNHAPPY AND SAD about MTN Services! There is NO WAY I can call anybody at MTN to assist me, not from my phone, or from any other landline phone. Just keep getting choices to press this, or that, no way anyone can help you there. I have paid my account last Thursday 25 April, already, and phone is STILL SUSPENDED. I know I was in the wrong by not paying on time, but why do I have to wait a week to get my phone back on line again? AND NOBODY TO TALK TO. When I try to download the MyMTN App, I cannot go any further than adding my country, then I get error, and NOBODY CAN HELP ME.
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Replies (2)PA
Paul A's updateReviewer Update
30 Apr 2019, 10:46NO RESPONSE YET?
PA
Paul A's update30 Apr 2019, 10:46
Reviewer Update
NO RESPONSE YET?
MTN South Africa's replyOfficial
02 May 2019, 08:06Good Day Paul
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that our records indicate that the payment was received and that the line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that our records indicate that the payment was received and that the line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply02 May 2019, 08:06
Official
Good Day Paul
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that our records indicate that the payment was received and that the line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that our records indicate that the payment was received and that the line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team