MTN PATHETIC

MTN's SERVICE IS PATHETIC , it is three weeks since a logged a query and is yet to be helped , i am being transferred from one department to another . NO one is prepared to Help me or at least take ownership in finding the correct team to assist , trying to speak to a manager is almost impossible , i eventually spoke to one today , seems like they are all out of the meeting , yippeee , only to be told , sorry i cant help it is not in my department , which happens to be Customer services , seems like attending to service requests from Customers are not part of Customer services , HelloPeter is also not yielded much , i have been responded to , but did not get any feedback on my subsequent requests , is this really the SERVICE that one can expect from such a company ??????