MH
Michiel H
1 reviews | Active since Feb 2018
30 Jun 2018, 19:25
Mtn pathetic
I logged an compliant last year November at MTN. I did an upgrade trough Mtn direct the consultant Lorian helped me she told me that i would get 7 gigs of data every month. When the first month came i just got 3 gig of data. Since then i call mtn on an regular basis, i asked for the recording they dont sent it. If i ask if i can talk to an supervisor they say they are in meetings. What can i do just to get service and answers
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MTN South Africa's replyOfficial
05 Jul 2018, 09:54Dear Michiel,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 Jul 2018, 09:54
Official
Dear Michiel,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,