1 reviews | Active since Mar 2018
MTN PATHETIC
After I logged a complain regarding MTN not contacting me within 2 years to tell me that I need to cancel my contract and that they automatically renew it, I phoned the accounts department and all they say is that they could not get hold of me for 2 years. But the contract I had was not a phone it was a data contract and the phone I am using is the same phone for over 10 years., vut they could not get hold of me. They are ******** people and leave it for 2 years so they can claim more money. MTN is pathetic!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please refer back to the terms and conditions, the terms and conditions do state that the client is responsible to give MTN 30 days notification before the contract expires to cancel the contract,. If no notification is received the contract will move to a month to month contract.
Data will be allocated to the sim card every month.
Please contact the 808 call centre for your call to be transferred to the cancellation department to cancel the contract for you.
Kind Regards,
Alice van deer Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please refer back to the terms and conditions, the terms and conditions do state that the client is responsible to give MTN 30 days notification before the contract expires to cancel the contract,. If no notification is received the contract will move to a month to month contract.
Data will be allocated to the sim card every month.
Please contact the 808 call centre for your call to be transferred to the cancellation department to cancel the contract for you.
Kind Regards,
Alice van deer Merwe
Complaints Analyst
Best regards,