MTN PATHETHIC SERVICE

i have recently moved into a new apartment and called into MTN Fibre sales for assistance on home WIFI. i was sold a product of which my account was debited IMMEDIATELY. When the team came through to install they advised that i have no coverage for AIR-FIBRE and the installation has failed. i am highly frustrated firstly because i was sold a product that was not compatible to my location. i paid upfront R599. and now i am being told that i can only get my funds REFUNDED in 7-14 working days. i have called the call center many times and all i am being told is that they have escalated and they cant tell me when i can get my money back. MTN SERVICE IS COMPLETE ***. they are quick to push sales and all the line managers are well scripted in speaking NONSENSE. i have business cell phone contracts with MTN which i will also be terminating because of this DREADFUL SERVICE. MY REFUND NEEDS TO BE PROCESSED IMMEDIATELY , if not done i will be going to the consumer goods council.