Mtn pathectic customer service
<p>I waited in que on cyber monday for the promotion and after doing the application the consultant advised that i would recieve feedback in 2/3 days</p> <p>Its been over 2 weeks and no one has contacted me regarding my new contract.</p> <p>I have tried to call gateway branch every day ever since but no one ever answers the phones</p> <p>What kind of service provider is mtn when they have no customer service s****s</p> <p>Mtn should employ competant staff who can atleast hear a phone ringing and answer it</p> <p>Why should customers be doing continuous follow ups on an upgrade?</p> <p>Does mtn not need the clients???</p> <p>I am awaiting urge response on my application </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the application that was captured on 2016-11-28 was declined due to credit reasons. The application that was captured on 2016-11-30 was terminated, we have escalated the matter to the store management to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the application that was captured on 2016-11-28 was declined due to credit reasons. The application that was captured on 2016-11-30 was terminated, we have escalated the matter to the store management to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***