1 reviews | Active since May 2018
MTN passing the buck,for their inadequacy
Took out an MTN contract through Mondo mobile. After receiving incorrect product, and MTN could not correct the product they advised i need to return it. After months still not reimbursed for the original debit orders, as there warehouse has not logged the items in. Even though i never activated the sim, MTN activated it so that they could begin charging me. Now MTN has handed me over for debt collections for the incompetence.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that with the details received, no information comes as a contract holder for assistance on your request, Kindly send all relevant information to the below address for prompt response.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that with the details received, no information comes as a contract holder for assistance on your request, Kindly send all relevant information to the below address for prompt response.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team