GD
Gugu D
1 reviews | Active since Mar 2014
26 Feb 2016, 12:41
MTN passing the buck lying & not providing feedbac
REQ:***<br> <br> i asked MTN to fix my status on ITC because they loaded in incorrectly and to date i keep getting replies to say they have sent request to the bureaus and when i ask for a reference number they cannot provide any and when i call the bureaus they have no record of any request sent by MTN. <br> <br> Service provide by MTN is below acceptable, every tiem i contact MTN it must be a fight before i get an actual response
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MTN South Africa's replyOfficial
29 Feb 2016, 15:01Hello jidube,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records our legal team is attending to the matter and they have been in contact with you reference number ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records our legal team is attending to the matter and they have been in contact with you reference number ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply29 Feb 2016, 15:01
Official
Hello jidube,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records our legal team is attending to the matter and they have been in contact with you reference number ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records our legal team is attending to the matter and they have been in contact with you reference number ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Kind Regards
Zukiswa
REQ:***