1 reviews | Active since Sept 2012
MTN passing the buck
I app**** for my new iphone on the 10th of August at the MTN store in the Cascades centre, Pietermaritzburg. I am still waiting for my new phone. First they told me it was their courier DSV' fault. Then they tell me it is an Apple issue. I emailed MTN customer services last week asking what the real story was and when I could realistically expect my new phone. I am still waiting to hear back from MTN......
The service and communication has been poor and I would like an answer as to when I will be receiving my new phone.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,