MTN PART OFF *****!! - CONTENT CHARGE
<p>I am fuming!!</p> <p>MTN billed me for “Content Charge”, I had no idea what this was for so I phoned them.</p> <p>They told me that I subscribed to subscriptions on the internet and this is what I am billed for.</p> <p>WHAT?????</p> <p>I know I did not subscribe ever or will ever subscribe to these services as I don’t need them.</p> <p>Who gives them the right to just bill me for something I did not use or subscribed for ever!!! Where did I sign for this??? who confirmed this with me?</p> <p>The consultant then told me to unsubscribe by dialling *136#, 97, 12 and then it will unsubscribe me…..guess what:</p> <p>I got a message saying:</p> <p>"No record or subscription history found</p> <p>00 - Back</p> <p>99 - Exit"</p> <p> </p> <p>So MTN, this proofs that I have never registered for any subscriptions!!! I want a refund on my account!!</p>
Good day Anesta ,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note your subscriptions services were not any of MTN's content services, this is the reason why you got the message provided.
The content providers billing you for content are OPERA TELECOMMS & SmartCall. We have logged a request on WASPA to have you removed from their service, the *** (Please note this is a WASPA ref#)
You will receive an SMS from them once they have removed your number from their database.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Anesta ,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note your subscriptions services were not any of MTN's content services, this is the reason why you got the message provided.
The content providers billing you for content are OPERA TELECOMMS & SmartCall. We have logged a request on WASPA to have you removed from their service, the *** (Please note this is a WASPA ref#)
You will receive an SMS from them once they have removed your number from their database.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
How can you bill me for something that you have no proof of that I registered for. Because I know I did not. And what does it help you de-registered me if I dont get the money back that I lost due to you.....you are billing customers for stuff they did not request!!! I want a refund from you, or I will stop my debit order and pay only the amount due without this "service" you think I registered for. I want proof of where I registered for this services I WILL NOT PAY FOR SOMETHING I DID NOT REGISTER FOR!!
How can you bill me for something that you have no proof of that I registered for. Because I know I did not. And what does it help you de-registered me if I dont get the money back that I lost due to you.....you are billing customers for stuff they did not request!!! I want a refund from you, or I will stop my debit order and pay only the amount due without this "service" you think I registered for. I want proof of where I registered for this services I WILL NOT PAY FOR SOMETHING I DID NOT REGISTER FOR!!