Mtn parow pathetic assistance from Julia.

This specific branch doesnt even deserve a star. This specific Julia..who goes under the terms being in charge is nothing less than.pathetic. mtn has her working in the top branch in the parow mall..she assisted us with the.book in of a repair. End oct..ph was handed in...its nw february 2019..several calls was launched to this.julia..to her superiors even to the damn area.manager as to whats happening with a ph who.is suppose to have been.returned within 21 working days.the area manager sharna who the complaint was escalated to also has done nothing apart from wt we already personally dd and thats call the repair centre. She ddnt call bk she ddnt even follow up again.after that we still have.no.ph..that ph was still new when.it went in..we dnt skip a payment on that.contract I wanna.cancel the contract yet we are being forced to hang o****** again..the whole.mtn.experience is pathetic..why doesnt the.manager or the so called area manager or someone ****** just replace the ph with a new.one or better yet cancel this stupid contract. I will never do business with that branch again. Julia kept.blaming head office book in error and her goin on.leave and this and that one was suppose to take over and do follow ups..all **** excuses..sick and tired.is this hw mtn treats their customers???