MTN package issues

I upgraded to a contract in October and subsequently I have not gotten what I'm paying for, over 20 phone calls and several hours later I still get told every time I phone in that they are 'investigating'. I'm not going to go into the hilarious inefficiencies of a communications company where I'm constantly told that certain departments are unable to view reference numbers of other departments and constantly bounce me between client support, retentions, cancellations, upgrades, sales and whatever other departments they can deflect me onto.

How difficult is this to correct ? I'm not getting the data, nor minutes, and this is what I'm being billed for, which is part of the invoice on the contract - it's should take 5 minutes, the only thing that is working is the debit orders.

The best part is since October, constantly phoning in every few weeks without any luck, being told to 'wait for next cycle', I eventually tried to cancel and I got told by the cancellations department operator that I would have to now pay a cancellation fee and this was 'not her problem' to quote verbatim - I would have to get hold of yet another department for complaints.

My favorite part of this whole ordeal is getting an email telling me that the price of the contract is increasing.